- ACD number
- номер колл-центрателефонный номер для связи с одним из [многих] операторов колл-центрасм. тж. ACD
Англо-русский толковый словарь терминов и сокращений по ВТ, Интернету и программированию. . 1998-2007.
Англо-русский толковый словарь терминов и сокращений по ВТ, Интернету и программированию. . 1998-2007.
Toll-free telephone number — A toll free, Freecall, Freephone, or 800 number is a special telephone number, in that the called party is charged the cost of the calls by the telephone carrier, instead of the calling party. The cost of the call to the called party is usually… … Wikipedia
Vector Directory Number — (VDN) [ cite web|url=http://glossary.westnetinc.com/term.php?termId=1997 |title=WestNet Glossary |accessdate=2008 02 20 |language=English ] is an extension number used by Avaya ACD (automatic call distributor) systems. References* [http://support … Wikipedia
Virtual queue — Virtual queuing is a concept that is used in inbound call centers. Call centers utilize an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs are capable of holding queued calls in… … Wikipedia
Nash equilibrium — A solution concept in game theory Relationships Subset of Rationalizability, Epsilon equilibrium, Correlated equilibrium Superset of Evolutionarily stable strategy … Wikipedia
Ian Whitcomb — (born Ian Timothy Whitcomb, 10 July 1941, Woking, Surrey, England) is an entertainer, singer, songwriter, author, record producer, and actor. As part of the British Invasion, his hit song You Turn Me On reached number 8 on Billboard Hot 100 chart … Wikipedia
NMR spectra database — Nuclear Magnetic Resonance (NMR) spectra database is an electronic repository of information concerning NMR spectra. The repository can be stored as a complete self contained data set or as an online repository that can be accessed and searched… … Wikipedia
Mitsubishi AWC — All Wheel Control (AWC) is the brand name of a four wheel drive system developed by Mitsubishi Motors.[1] The system was first incorporated in the 2001 Lancer Evolution VII.[2] Subsequent developments have led to S AWC (Super All Wheel Control),… … Wikipedia
Colas de espera Virtuales — Virtual queuing o Colas Virtuales es un concepto usado en los Call centers (o Centro de llamadas) Inbound. Los call centers usan un Distribuidor automático de llamadas(o ACD) para distribuir las llamadas entrantes hacia los recursos (agentes)… … Wikipedia Español
Least-cost routing — In international voice telecommunications, least cost routing (LCR) is the process that provides customers with cheap telephone calls. Within a telecoms carrier, an LCR team will be choosing routes from between twenty to over one hundred… … Wikipedia
Skills based routing — (SBR), or Skills based call routing, is a call assignment strategy used in call centres to assign incoming calls to the most suitable agent, rather than simply choosing the next available agent. It is an enhancement to the Automatic Call… … Wikipedia
Pyridoxal phosphate — Pyridoxal phosphate … Wikipedia